Slack

RayDB provides an active community where users can engage, ask questions, and share insights about managing PostgreSQL clusters. Whether you're looking for technical help, best practices, or networking with other developers, our Slack Community is the best place to connect.

Slack Access for Paying Users

RayDB’s Slack workspace is available exclusively for paying customers to provide priority support and direct access to RayDB engineers.

How to Join Slack

1. Subscribe to a Paid Plan – Slack access is available for customers on Hobby, Startup, and Business plans.
2. Receive an Invite – After subscribing, you will receive a Slack invite link by email.
3. Click the Invite Link – Use the link in the email to join RayDB Slack and gain access to support channels.

Support Tiers on Slack

Hobby & Startup Users

• Support Access: Best-effort support.
• Channels: #premium-support for all paying customers.
• Response Time: Priority over free-tier users.

Business & Enterprise Users

• Support Access: Private Slack Connect channel.
• Channels: #customer-{company-name} (dedicated channel per customer).
• Response Time: SLA-backed priority response.

Best Practices for Engagement

• Search before posting: Your question might already be answered.
• Be respectful: Follow community guidelines to maintain a welcoming environment.
• Use relevant channels: Post in the correct channel for faster responses.

For official support, see Submitting Tickets.