RayDB provides a detailed Service Level Agreement (SLA) that outlines uptime guarantees, support response times, and service commitments. To review the full SLA, please visit the SLA Page.

Key Highlights

99.99% Uptime Guarantee: RayDB ensures 99.99% availability for production databases as defined in the SLA.
Compensation Policies: Details on service credits for SLA breaches.

For complete terms and conditions, refer to the SLA Page.

Submitting support tickets

Key Highlights

Service Level Agreement (SLA)

Key Highlights

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