Support & Contact
RayDB provides multiple support channels to assist users based on their plan and support needs. Use the table below to determine the best place to seek help.
Support Channels
| Channel | Best For | Access |
|---|---|---|
| Discord | Free-tier support, community discussions, feature requests, bug reports | Open to all users |
| Slack | Paid user support, priority responses, general inquiries, bug reports | Available for all paying customers |
| Support Tickets | Reporting critical incidents, downtime issues, and urgent operational failures | Available for all paying customers |
Discord
Free-tier support, community discussions, feature requests, bug reports
Slack
Paid user support, priority responses, general inquiries, bug reports
Support Tickets
Reporting critical incidents, downtime issues, and urgent operational failures
Service Level Agreement (SLA)
Understand uptime guarantees and response commitments
Support Plans
Choose the right support level for your needs